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  • Terms & Conditions

    The below terms and conditions of hire will hereafter refer to Villa Kula PTY LTD, as ‘the Hire Company’ any individual, company, corporation or agency or it’s designated representatives who wish to hire equipment and or engage in the services of the Hire Company will hereafter be referred to as the ‘Client’.

    Availability of hire equipment operates on a first to book basis. It is the responsibility of the Client to secure the items and/or services by means of A) Ensuring the items in question are available for a specified date or specified period  B) Once assured of the availability the Client must pay a deposit to the Hire Company C) Return a signed copy of these terms & conditions to the Hire Company.  Once a non refundable deposit has been paid, the Client acknowledges that they understand all of terms and conditions as outlined below.  

    Deposit & Payment Terms

    A 25% NON REFUNDABLE deposit in addition to a signed copy of the terms & conditions is required to secure your event date & listed products. Hire products cannot be put on hold without a deposit. 

    Security, damaged, lost or stolen equipment/goods

    The security of all luxury tents, furniture and effects and associated equipment is the full responsibility of the Client from the commencement date of hire until return to the Hire Companies premises. The Client will pay the full replacement cost of any breakages or cost of repairs to damaged hire equipment/goods that occurs during the hire period. If upon return of hire equipment to the Hire Company the equipment is found by the Hire Company to be in an excessively unclean condition (i.e. requiring beyond normal cleaning procedures) and /or not in good working order, the Client shall pay the Hire Company the full cost of restoring the hire equipment to clean condition and good working order.

    Any hire items returned with burns, holes, tears or other abnormalities will be charged at full replacement cost. Fabric items returned with obvious stains including but not limited to candle wax, rust, graffiti, blood and or excessive stains that are not easily restored to a clean condition using ordinary laundering methods, and are required to have professional cleaning (i.e. dry cleaning) that cost will be charged to the Client at the appropriate rate. The Client accepts full responsibility to compensate the Hire Company for the value of the hire equipment or parts thereof which may be lost or stolen from the time of commencement of the hire period, until the hire equipment is returned to the Hire Companies premises or collected by them. Damaged or lost goods will be invoiced separately and payments must be received within 7 days of invoicing or further penalties will be incurred.

    Pricing, charges & terms

    Prices exclude GST. installation and/or delivery, transport and collection of the hire equipment/services is additional to the hire fee. For destination events outside the CBD a staff accommodation fee may apply and will be charged out to the Client. The Hire Company reserves the right to change its prices without prior notice. The Client will pay the hire fees at the rate specified, and in the manner prescribed by the Hire Company from the commencement date of the hire until the hire equipment is returned to the Hire Company premises. If the Client requests that the Hire Company transports hire equipment to or from the Hire Companies premises the Client shall pay the Hire Company all charges and expenses pertaining to this delivery of hire equipment/services.

    Installation, delivery & collection (IDC)

    A fee for installation (setting up and dismantling), transportation, delivery and collection will vary based on distance traveled, quantity of hire equipment required, installation time, access and other contributing factors. The Client will be notified of the ‘IDC’ fee once the Client and Hire Company have agreed on a list of requirements/services needed.

    Quality & maintenance

    The Hire Companies equipment is cleaned, maintained and itemised before being issued to a Client. It is the Client’s responsibility to ensure all of the ordered hire equipment is in satisfactory condition upon delivery or collection and must notify the Hire Company within 2 hours of receiving the goods/hire equipment if it is otherwise. The Client acknowledges the correct use for which the hire equipment is designed.

    Site Inspection The hire and use of the Hire Companies luxury tents and associated hire equipment are subject to a site inspection that will be arranged at a mutually convenient time. The Hire Company reserves the right to refuse the hiring of tents and associated hire equipment based on a site being inappropriate.

    Security Bond

    A security bond shall be required to cover hire items. Any missing, broken, unclean items returned will be charged for at full replacement cost and/or cleaning cost and deducted from the bond amount.

    On site security in some cases where a chosen venue is a public place or is in a situation of being in an area of exposure to the general public an on-site security person will be required to ensure the safety of all hire companies luxury tents, furniture & associated equipment from the commencement of set up until full dismantling /removal of the hire items from this venue. The Client agrees to pay the Hire Company the specified on site security fee.

    Inclement Weather / Reticulation 

    Not all hire items are suitable for the outdoors.  The Client acknowledges that in the event furniture or effects become damaged due to rain, reticulation or other unforeseen events that they will pay full replacement cost of the items or pay the cost of restoring the items to how they were in their original state (prior to the inclement weather/reticulation or unforeseen event) 

    Permits

    The Client is responsible for obtaining and covering any costs pertaining to permits of any kind.

    Cancellation policy

    Your deposit is NON REFUNDABLE.  This is due to the fact that the goods could not be supplied to another hirer.  Once a deposit has been received, items cancelled up to 3 months before the hire date will be charged 100% of the hire charge.  No cancellation by the Client will be acknowledged, or valid unless it is received in writing & acknowledged by the Hire Company.

    Disclaimer

    The Client agrees and fully indemnifies the Hire Company for and against all claims. The Client hereby acknowledges and agrees that the Hire Company will in no way accept responsibility or be held accountable for any injury, death, loss of Income or damage caused to the client or its property, or any other third parties or properties involved in relation to the hire equipment/and or services hired. On payment of the non refundable deposit the Client acknowledges that it has read & understood the terms and conditions of hire and unconditionally accepts all the above.