Frequently Asked Questions

We’re delighted that you’re purchasing from our online store.

To ensure your purchase and delivery is as smooth as possible we ask that you read and understand our terms and conditions at the checkout before finalising your order with us. 

At the point of online check out it is your responsibility to review your order to ensure that all details are correct.

This includes model and code, size, colour, price, quantity, and any other special requirements.

Please note that after the despatch of your goods we are not able to refund for a change of mind or incorrect choice.

Should you need to discuss a concern with a product, we request that you contact us at sales@villakula.com.au  We will endeavour to respond to your query as quickly as we can. 

Simply search for your item on our on-line store.

Once you have found the item/items you wish to purchase, click on the ADD TO CART button on the right-hand side of each item (below the item description)
To view the items in your shopping cart, head over the shopping trolley icon at the top right corner of your screen

You can easily remove items from your shopping cart by clicking on the little cross “x” to the left of the shopping item description.
Add your address to the required fields to allow our system to update the shipping and delivery charge.

When you are finished shopping click on PROCEED TO CHECKOUT to complete your order.

Once your payment is successful, you will be taken immediately to a confirmation page. You will receive a confirmation email from us outlining the items ordered, delivery address, method of delivery, estimated delivery date and delivery charges.

If you do not receive your order confirmation by email within an hour of placing your order, please contact us at sales@villakula.com.au

The confirmation email does not guarantee that the item(s) you have ordered is/are available.

It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your item(s) and send you an email confirming that your items(s) has/have been dispatched.

We welcome orders by phone at +61 8 6249 3597 or a visit to our stunning furniture store/design studio at:

Villa Kula

121 Hay Street Subiaco

Open Tuesday – Saturday, 9am -5pm

A pre order is the act of purchasing a product that has not yet been released, is out of stock (but in production) or in the case of a custom pre-order, not yet produced. 

Pre ordering is useful for consumers as it guarantees you’ll receive a product upon its release or next availability date.  It places you in a priority line for the first or next delivery of the product. 

Full payment must be made at the time of purchasing pre-order item.

Any pre-order/made to order transactions are final. We do not offer change of mind on pre-order/made to order items.

Normal warranties apply. 

Our usual 8–12-week lead time is approximate and subject to change. Shipping delays are unfortunate and out of our control. 

Colours may appear different on-line than in person and are not a basis for refund. Our Store/Design Studio in Subiaco is open Tuesday to Saturday and showcases most of our product’s fabrics, colours and finishes.  We are also able to send swatches to avoid any confusion.  

We take your privacy very seriously at Villa Kula. You can be assured that your personal data is well protected. Your information will only be shared with another party, with your consent and where the third party abide by applicable data protection legislation.

Visit our Privacy Policy here.

We accept Visa and Master Card. You can also choose to pay with PayPal in which case when selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to www.villakula.com.au If you would prefer to pay by direct debit, we are happy to place orders over the phone.

Please call our office directly on +61 8 6249 3597 for sales assistance.

If your order is successful, you will be taken immediately to a confirmation page. You will also receive a confirmation email from us, provided your email address is accurate.